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Board » Technical Support » Problem loading SOL

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Posted by
NZL_Scotsman


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2008-10-04 07:59:40
2012-12-09 22:49:42 - Problem loading SOL
I'm not able to load SOL on one of my computers. Running on IE8. I've checked that the latest version of flash is installed. SOL opens but does not load wx or boats. Hangs at downloading wx.

Any ideas?
Posted by
A2


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2009-10-26 00:39:42
2012-12-09 23:27:09 - Re: Problem loading SOL
This has come up before although I can't off the top of my head give you the threads here that apply but there are several.

The client not initializing or Wx not finishing after a reasonable time can be a symptom of a "Limbo" state caused by either not maintaining a singular IP address recognized by the server or having some other details compromised held by cookies or Log in session status.

Not usually Flash related.

General steps which are easy to do and can be a quick remedy include:

1. Log out from the front page of SOL
2. Clear browser cache
3. Remove all SOL cookies on that browser
4. Disconnect from internet
5. Reboot computer
6. Start a new internet connection

Now start over by Logging in to your SOL account and report progress

The IP address issue can also be a result of how your ISP handles their IP address allocations or the path between you & SOL such as proxies and the like.

--- Last Edited by A2R at 2012-12-10 10:36:30 ---
None so blind
Posted by
NZL_Scotsman


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2012-12-10 22:46:56 - Re: Problem loading SOL
Cleared browser history and saved flash info. Same problem. Having same trouble with beta and older version. I noticed that IE8 has different flash settings compared to other browsers, maybe older version required?

Anyone else having trouble with IE8 and SOL?
Posted by
A2


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2009-10-26 00:39:42
2012-12-11 05:00:53 - Re: Problem loading SOL
Qoute: 2012-10-28 03:09:48

http://sailonline.org/board/thread/8197/rsl-error-when-loading-latest-client-p/?page=10#post-9754

Re: RSL error when loading latest client
» Technical Support

Ever since i logged on to get a mate off the rocks i can no longer get the beta version. Have read all, deleted data, restarted etc. All i get is a white page in IE & Chrome.

Any suggestions much appreciated

Posted by
NZL-Otto

=================================
No follow up as to resolution perhaps you could compare notes and fill us in.
None so blind
Posted by
cambucvt


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2012-12-19 12:19:51
2012-12-22 15:16:48 - Re: Problem loading SOL
I wrote regularly and 'I was in fifth place in the standings until last night, today I am still at the port give me an explanation?
Posted by
Kz


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2012-11-03 06:25:53
2012-12-23 11:55:21 - Re: Problem loading SOL
Which Race are you talking about.I cant see you in any race?????
Posted by
Kz


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2012-11-03 06:25:53
2012-12-23 11:57:00 - Re: Problem loading SOL
Scot, did you sort out your problems loading on windows 8??
Posted by
hmm


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2011-11-03 13:35:22
2012-12-23 17:51:35 - Re: Problem loading SOL
cambucvt said @ 2012-12-22 15:16:48:
I wrote regularly and 'I was in fifth place in the standings until last night, today I am still at the port give me an explanation?

I assume you mean the Simonstown to St Helena race? I believe that you were 5th before the real race started at 2012-12-22 09:00 (UTC). All races are in practice mode couple of days before the start where you can sail around the course and otherwise learn the boat polar.

1 hour before the race start the boats will be returned to the starting point so that all boats start at the same time. If you are not online at the start time, you can start your boat by setting a delayed command within this 1 hour starting period and the sailing engine will start automatically sailing your boat.
Posted by
NZL_Scotsman


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2008-10-04 07:59:40
2012-12-24 03:38:35 - Re: Problem loading SOL
Kz, not loaded w8 yet. The problem disappeared after a few days, not sure why. Maybe a general windows update cleared the problem. One of those weird issues.
Posted by
Kz


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2012-11-03 06:25:53
2012-12-24 08:45:56 - Re: Problem loading SOL
Sorry Scot, just read your post again,it was IE8 not windows 8 you has a problem with.I shouldnt read posts when tired.

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